Justin Schuder, Co-owner, J & M Remodel and Repair, Seattle, WA appeared on a story broadcast on KOMO 4 TV news on April 4th, 2013. The story illustrated the problems that can befall customers who fail to check the credentials of remodeling contractors before hiring them for a home remodeling project. Click the screen image to watch the video and read the full transcript of the story!
Our customers talk about their experiences with J&M Remodel and Repair.
J & M Remodel and Repair is a family owned, Seattle-based general contracting company focusing on projects in the Puget Sound region, primarily on residential remodeling and household repairs. At J & M, we pride ourselves on our unequaled ability to remodel, restore, and repair homes. Our dedication to providing the highest quality craftsmanship is reflected through all aspects of our work. We practice the utmost level of professionalism, from fair and honest bidding, to cleaning up after the work is done, all the way through to timely completion of the project.
Award reflects company’s consistently high level of customer service
J & M Remodel and Repair has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.
“We are so pleased to have won the coveted Angie’s List Super Service Award for the 5th year in a row! Starting with the founding of our company, we have always strived to make customer service and satisfaction our number one priority. It is very rewarding to read our glowing reviews and to know that we are achieving our goal of complete customer satisfaction.” – Justin Schuder (Co-Owner, J & M Remodel and Repair)
“Only about 5 percent of the companies J & M Remodel and Repair competes with in Seattle and the Puget Sound region are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”
Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to J & M Remodel and Repairs in search results on AngiesList.com.
Angie’s List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie’s List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie’s List complaint resolution service.
According to an article entitled “Homeowners breaking out the sledgehammers” that was posted in the online version of the SeattlePI.com on February 27th, “[in] the Seattle area, 58 percent agree that it’s a good time to remodel and 46 percent of homeowners plan to do so in the next two years.” Clearly, customers agree that it’s a great time to begin Seattle remodeling projects.
The article draws from a survey conducted by home renovation website Houzz.com that was released on March 27th.
The article on SeattlePI.com contains excerpts from the survey report. We took at look at the full report ourselves, and were impressed by some of the findings and statements included in the survey results.
For example:Hanging out in the bathroom? Spending time in a room does not necessarily correlate with dollars spent. Family/TV rooms are by far the most popular place to hang out among U.S. homeowners surveyed, but are not the #1 place where homeowners are spending money. Percentage of money spent on kitchens and bathrooms, on the other hand, far exceeds percentage of time in these spaces. Nobody was willing to admit to spending significant time in their bathroom – but apparently the time we do spend there is worth significant investment.“Bathrooms have the highest cost/time spent ratio – we may not spend the most time there, but the time we do spend is worth significant investment”We also noted the high importance of reputation among the factors that survey respondents ranked when homeowners choose a professional remodeling company:Hiring Criteria % Rating% Rating “Very Important”
Good reviews & recommendations 81% Expert in their field 70% Personality I can work with 67% Completed projects like mine 59% Lowest cost option 8%
Q: When choosing a professional to work on remodeling or decorating in your home, on a scale of 1 to 5, where 5 is very important, how important are each of the following?
Many of these factors are familiar to us, and align with feedback that we receive from our customers. Our customer reviews confirm the high degree of satisfaction that our customers have with projects that J & M Remodel and Repair have done for them.
Please contact us to schedule your free in-home estimate for your next project. We’re committed to delivering satisfactory results, every time.
J & M Remodel and Repair remodeled three suites of the former Boston hotel in Pioneer Square, Seattle. In doing so, J & M Remodel retained the period appearance of each suite while upgrading the floors, bathrooms, and the kitchens of each unit. The suites are part of a major condominium conversion project that will become a major part of Seattle’s new waterfront after the Alaskan Way Viaduct project is completed.
Award reflects company’s consistently high level of customer service
J & M Remodel and Repair has earned the service industry-coveted 2012 Angie’s List Super Service Award, an honor awarded annually to approximately 5 percent of all the companies rated on Angie’s List, the nation’s leading provider of consumer reviews on local service companies.
“We are proud to receive this recognition because it represents an acknowledgement by our customers of our efforts to provide the best work possible,” said Mandy Schuder, co-founder and co-owner of J & M Remodel and Repair. “We have worked hard since our founding to make customer satisfaction our top priority, and this award is an affirmation of the dedication that everyone at J & M Remodel and Repair has to making sure that our customers are happy throughout their project, especially with the results,” said Justin Schuder, co-founder and co-owner of J & M Remodel and Repair.
“It’s a select group of companies rated on Angie’s List that can claim the exemplary customer service record of being a Super Service Award winner,” said Angie’s List Founder Angie Hicks. “Our standards for the Super Service Award are quite high. The fact that J & M Remodel and Repair earned this recognition speaks volumes about its dedication providing great service to its customers.”
Angie’s List Super Service Award 2012 winners have met strict eligibility requirements, including earning a minimum number of reports, an excellent rating from their customers and abiding by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2012 Super Service Award logo next to J & M Remodel and Repairs in search results on AngiesList.com.
Angie’s List helps consumers have happy transactions with local service professionals in more than 550 categories of service, ranging from home improvement to health care. More than 1.5 million paid households use Angie’s List to gain unlimited access to local ratings, exclusive discounts, the Angie’s List magazine, and the Angie’s List complaint resolution service.